A number of obligations have exemptions for providers that are micro or small, but are not designated very large (MSNVL).
| Services | MSNVL Exemption | Category | Subcategory | Obligation | Reference | Notes |
|---|---|---|---|---|---|---|
| IS | Points of Contact | Authorities | appoint | 11(1) | ||
| IS | Points of Contact | Authorities | publish contact info | 11(2) | ||
| IS | Points of Contact | Authorities | specify language | 11(3) | ||
| IS | Points of Contact | Recipients | designate | 12(1) | ||
| IS | Points of Contact | Recipients | publish contact info | 12(2) | ||
| IS | Legal Representative | designate | 13(1) | if no establishment in Union | ||
| IS | Legal Representative | mandate addressing | 13(2) | |||
| IS | Legal Representative | give necessary powers | 13(2) | |||
| IS | Legal Representative | give necessary resources | 13(2) | |||
| IS | Legal Representative | publish contact info | 13(4) | |||
| IS | Terms and Conditions | include content restrictions | 14(1) | |||
| IS | Terms and Conditions | include content moderation policies, procedures, measures, tools | 14(1) | |||
| IS | Terms and Conditions | include info on algo decision-making | 14(1) | |||
| IS | Terms and Conditions | include human review | 14(1) | |||
| IS | Terms and Conditions | include complaint handling policies | 14(1) | |||
| IS | Terms and Conditions | use plain language | 14(1) | |||
| IS | Terms and Conditions | inform recipients of significant change | 14(2) | |||
| IS | Terms and Conditions | use language minors can understand | 14(3) | if directed or substantially used by minors | ||
| IS | Terms and Conditions | fairly apply restrictions | 14(4) | |||
| VLOP, VLOSE | Terms and Conditions | publish summary | 14(5) | |||
| VLOP, VLOSE | Terms and Conditions | publish in all relevant official languages | 14(6) | |||
| IS | 15(2) | Reporting | Content Moderation | publish annual reports | 15(1) | |
| HS | Notices | Mechanism | establish reporting mechanism | 16(1) | ||
| HS | Notices | Mechanism | support specified reporting fields | 16(2) | ||
| HS | Notices | Handling | send confirmations of receipts | 16(4) | ||
| HS | Notices | Handling | promptly notify of decisions | 16(5) | ||
| HS | Notices | Handling | fairly handle notices | 16(6) | ||
| HS | Notices | Handling | notify of use of automated means | 16(6) | ||
| HS | Notices | Handling | state reasons | 17(1) | exceptions 17(2) and 17(5), required content 17(3) | |
| HS | Notices | Handling | use clear and specific | 17(4) | ||
| HS | Notice | Crime | inform authorities of criminal threats to life or safety | 18(1) | which authorities 18(2) | |
| OP | 19 | Notices | Appeals | provide six months to appeal | 20(1) | |
| OP | 19 | Notices | Appeals | make appeals easy | 20(2) | |
| OP | 19 | Notices | Appeals | handle timely, non-discriminatory, diligent, non-arbitrary | 20(4) | |
| OP | 19 | Notices | Appeals | reverse bad appeal decisions | 20(4) | |
| OP | 19 | Notices | Appeals | give reasoned decisions | 20(5) | |
| OP | 19 | Notices | Appeals | notify of out-of-court settlement | 20(5) | |
| OP | 19 | Notices | Appeals | use qualified staff, not just automated | 20(6) | |
| OP | 19 | Notices | Settlement | make info accessible in UI | 21(1) | |
| OP | 19 | Notices | Settlement | make info clear | 21(1) | |
| OP | 19 | Notices | Settlement | engage settlement body in good faith | 21(2) | |
| OP | 19 | Notices | Settlement | pay fees for lost disputes | 21(5) | |
| OP | 19 | Notices | Settlement | pay expenses for lost disputes | 21(5) | |
| OP | 19 | Notices | Trusted Flaggers | prioritize notices | 22(1) | |
| OP | 19 | Notices | Trusted Flaggers | promptly process notices | 22(1) | |
| OP | 19 | Notices | Trusted Flaggers | report bad trusted flaggers | 22(6) | |
| OP | 19 | Repeat Offenders | Posters | suspend | 23(1) | |
| OP | 19 | Repeat Offenders | Notices and Appeals | suspend processing | 23(2) | |
| OP | 19 | Repeat Offenders | follow standard for decisions | 23(3) | ||
| OP | 19 | Terms and Conditions | include policy on misuse | 23(4) | ||
| OP | 19 | Terms and Conditions | give examples | 23(4) | ||
| OP | 19 | Reporting | report on disputes | 24(1)(a) | ||
| OP | 19 | Reporting | report on suspensions | 24(1)(b) | ||
| OP, OSE | 19 | Reporting | report average monthly active EU recipients every 6 months | 24(2) | ||
| OP, OSE | Reporting | report average monthly active EU recipients on DSC request | 24(3) | not covered by MSNVL exemption | ||
| OP | 19 | Reporting | Notices | submit decisions and reasons to Commission database | 24(5) | |
| OP | 19 | Reporting | Notices | strip of personal data | 24(5) | |
| OP | 19 | Dark Patterns | don’t use them | 25(1) | ||
| OP | 19 | Ads | mark | 26(1)(a) | ||
| OP | 19 | Ads | disclosures | 26(1)(b)-(c) | ||
| OP | 19 | Ads | targeting parameters | 26(1)(d) | ||
| OP | 19 | Ads | let recipients declare commercial content | 26(2) | ||
| OP | 19 | Ads | mark commercial content | 26(2)¶2 | ||
| OP | 19 | Ads | don’t target based on profiling with special categories of personal data | 26(3) | ||
| OP | 19 | Terms and Conditions | Recommendations | disclose main parameters | 27(1) | details 27(2) |
| OP | 19 | Terms and Conditions | Recommendations | explain user options | 27(1) | |
| OP | 19 | Recommendations | Options | allow modification at any time | 27(3) | |
| OP | 19 | Recommendations | Options | present in UI with prioritized content | 27(3) | |
| OP | 19 | Minors | implement measures for privacy, safety, security | 28(1) | if accessible to minors | |
| OP | 19 | Minors | Ads | don’t show ads based on profiling to minors | 28(2) |